1.1. MAce Errands provides errand services, including but not limited to pickups, deliveries, personal shopping, and custom errands (the “Services”).
1.2. The Website allows users to request quotes for these Services by submitting detailed information through our quote request form.
1.3. All Services are subject to availability, and the final acceptance of a request is at our sole discretion.
2.1. Submitting a quote request does not constitute a binding agreement between the user and MAce Errands.
2.2. Quotes are valid for 1 hour from the time issued, unless otherwise stated.
2.3. Any modifications to the requested Services may result in a revised quote.
2.4. Service requests submitted past 4:00 PM E.A.T. may be handled the next working day, subject to acceptance of the quotation and receipt of payment. Please note that unforeseen circumstances, such as unfavorable weather, traffic conditions, businesses hours of operation or other external factors, may prevent us from honoring errand requests as scheduled.
2.5. We reserve the right to decline a quote request for any reason, including but not limited to capacity constraints or non-compliance with these Terms.
3.1. Users must provide accurate, complete, and current information when submitting a quote request or engaging our Services.
3.2. Users agree not to misuse the Website for fraudulent or unlawful activities.
3.3. It is the user's responsibility to ensure the legality of the requested Service in the applicable jurisdiction.
4.1. Fees for our Services will be outlined in the issued quote. Additional fees may apply for changes, delays, or unforeseen circumstances not covered in the initial agreement.
4.2. Payments must be made in accordance with the payment terms specified in the issued quote or invoice.
4.3. Failure to make timely payment may result in service delays or cancellations.
4.4. Our prices start from 300/- for appointment booking and 500/- for errands within the CBD for standard errand services. For a customized quote, please contact us.
4.5. Quotation will include base price plus any other associated cost that will be incurred during execution of your errand e.g. fare
4.6. Third party costs such as costs to vendors and/or service providers will be sent directly to the vendor by the client. A receipt will be obtained and availed to the client.
4.7. Any additional errands or tasks requested beyond the scope of the initial agreement will incur additional charges, which will be communicated to the client prior to execution.
5.1. We do not handle or transport prohibited, illegal, or hazardous items.
5.2. We are not responsible for delays caused by factors beyond our control, such as traffic, weather, or force majeure events.
5.3. While we strive for high service standards, certain circumstances may lead to partial or full non-performance of a Service.
6.1. Clients are responsible for selecting their preferred courier service or office. Upon completion of the errand, all parcels or consignments will be securely packed and sealed. Before handing the package over to the selected courier service, we will share a photo of both the receipt and the sealed package with the client for verification.
7.1. For errands that require item selection or real-time decision-making, clients must ensure they have reliable access to mobile network or WiFi. This will facilitate smooth communication and prevent unnecessary delays in service delivery.
8.1. Any requests for additional errands or services beyond the scope of the initial agreement will be subject to additional charges. The applicable fees will be communicated to the client before proceeding with the requested service.
9.1. Please note that many suppliers have a strict no-refund policy. As a result, it is essential that clients clearly specify their requirements before the errand begins. We are not liable for issues arising from unclear or incomplete instructions provided by the client.
10.1. Cancellations must be communicated as soon as possible via the provided contact channels.
10.2. Refunds for cancellations will be processed in accordance with our Cancellation and Refund Policy, which may include applicable fees.
10.3. MAce Errands reserves the right to cancel a service at its discretion, in which case a full refund will be issued.
11.1. Any personal information collected through the Website is governed by our Privacy Policy.
11.2. Users consent to the processing of their data for the purpose of delivering the requested Services.
12.1. All content on the Website, including text, images, and branding, is the property of MAce Errands and is protected under applicable copyright laws.
12.2. Unauthorized use of our content is prohibited.
13.1. MAce Errands makes no guarantees regarding the accuracy, timeliness, or completeness of information on the Website.
13.2. To the fullest extent permitted by law, MAce Errands shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the Website or Services.
14.1. These Terms and Conditions are governed by the laws of Kenya.
14.2. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in Kenya.
15.1. We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website.
15.2. Continued use of the Website following such changes constitutes your acceptance of the revised Terms.
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: info@mace-errands.co.ke
Phone: +254 726 538 338